Unhappy Customer | Peoria, AZ | 01/18/2023
Tesla sells a garbage system and then ignores their customers
Tesla took almost a year to begin installing my solar system after I signed the purchase agreement. They insisted that I pay for the system before it was even installed. Provided no start up or owner instructions (other than told everything is online). Within 4 months of installation the entire system went down and took over 3 months to fix. They don't provide a customer service phone number to call and make it virtually impossible to contact them. My system has barely even produced half the power claimed in my purchase agreement. Now my system is down again (less than two years old) and has been down for almost 2 months with Tesla not responding to service request to fix it. DO NOT PURCHASE A TESLA SYSTEM. THEY ARE THIEVES AND LIARS. YOU WILL REGRET IT.
Arun | Fremont, CA | 01/04/2022
Support from Tesla Bailee
Awesome support by Bailee, I was given run around by 8 different agents, but Bailee from Tesla came on chat and took care of all the issues for me. 5 star support.
SK | Naperville, IL | 11/16/2021
My Tesla Solar panels got installed in Feb'21. The inverter for the panels broke in July. Since then my solar panels are down. Tesla customer support is one of the worst I have dealt with. They keep on putting me on hold for long hours and also finding the technician to fix the issue is a nightmare. Today (Nov 16th) the technician was suppose to come and fix the inverter but without telling me Tesla cancelled my appointment. After calling Tesla they told me they don't have a technician available in my area and my next appointment could now be in Feb'22. This is completely ridiculous. The reason I chose Tesla over other Solar panel providers is because Tesla is a market leader in EV but after this harrowing experience I will not recommend anyone to go with Tesla Solar product. Tesla as a company is doing fine for their EV but they are not ready for the prime time for their Solar products. Stay away from Tesla Solar if you need peace of mind and instead support your local Solar provider by installing their Solar product. I have wasted so much time and money that now I have no options except for me to wait for Tesla to schedule my service to fix the inverter. My experience with Tesla Solar is worst than a nightmare.
Deena C. | west hartford, CT | 11/10/2021
FABULOUS CUSTOMER SERVICE
I had an issue with my gateway connecting to my solar panels that started over the summer. It ended up being a Wi-fi issue but Tesla was incredibly diligent in finding out the problem and troubleshooting it with me. In the end Cleveland from Tesla Powerwall support saved the day. He was patient, knowledgeable and great to work with.
Pete | Vernon, CT | 09/22/2021
Solar Roof Installation in CT
The process of dealing with Tesla in general is not ideal. The administrative side of their business (auto and home energy) is kind of a mess. However, the folks from the Rocky Hill Connecticut team that came out and actually installed our Solar and PowerWall system are amazing. My confidence in this whole process went from shaky to confident when this team showed up. They were able to answer many questions I had that were still not well answered at the time. The installation itself took 3 days + 1 day to remove our roof which I thought was really good for an integrated solution like the Solar Roof (and it looks awesome). They are very well coordinated, and exhibited true teamwork, and made the process enjoyable. This has been typical of my experience with Tesla that the Administrative side of the business is under valued and over worked. The folks that actually implemented this Solar and PowerWall installation are excellent and very experienced.
Happy Solar Guy | conroe, TX | 08/14/2021
Amazing product and pro installation
Fantastic performance year round and great upgrade!
RBBiberston | 07/30/2021
The quality of the panels, batteries and look of the system had a great impact on choosing Tesla Solar
Future for Me | MOORPARK, CA | 05/19/2021
Future For Me
Professional and courteous installation.
BarbaraE | Glendale, CA | 04/22/2021
Whole roof beauty
I did not want a stack of solar panels sitting on my roof. My best sun is in the front of my house. So I would have panels breaking up the curb appeal of my house. With the Solar Roof I have one seamless roof with nothing showing.
k8rd28 | Dumont, NJ | 09/22/2020
Design follow up issues
Tesla only offered me the lowest design without doing a better study of my roof and trees. Relying on what the algorithm or the satellite view only without considering tree removal or trims done is a deal breaker. Also, I do have available space in one side of the roof but because of Tesla, they can only use one.