M E | Lincoln, CA | 01/24/2023
LAZY, UNPROFESSIONAL COMPANY! Buyer beware!
Changing the review to one star because of the services that I've been offered so far. I have called customer support complaining about 3 of solar panels producing less than 25% compared to the similar located solar panels. I waited an hour on the line to be told that the solar system works fine (and that it's hitting the required daily average). This is BS. They are just lazy and don't care about their clients. I would give O stars! Stay away from this company.
Mark V | Watertown, CT | 01/19/2023
DO NOT GO WITH SUNPOWER
You will pay tens of thousands of dollars and once you sign NO ONE will ever ask how it's going. A used car dealer shows more concern than these folks. Your system will begin to malfunction within a month of installation. Your inverter WILL break and you will get a surprise electric bill because no one is monitoring your system but you. SunPower will NOT notify you of a problem. When you call them they might sound concerned and will tell you a work order has been submitted. That's as far as you'll get. Seriously, that's it. If you threaten tostop paying the solar bill they might get back to you. If they fix what breaks they will not reimburse you for the double billing, one bill to solar and the other to the electric company. You WIL BE SORRY My system ws turned on in May, 2022 and never worked to full capacity. I received a solar bill for $217 a month AND an electric bill every month since. On January 5, 2023 someone finally came out and said it's fixed. SunPower said they would only send me $300 for my inconvenience. They're snake oil salesmen!!!!!!
RRDC | Carmel, CA | 01/10/2023
Twice happy customer
We put 21 SunPower panels on our previous home, 10 years ago. They maintained their capacity well beyond their rating, and provided 100% of our electrical needs even though the array was specified to provide 90%. When we moved last year, we installed 23 SunPower panels on our new home and once again enjoying 100% service. We compared this performance to friends who used competing lower cost panels, and we calculate that we would have needed 30-50% more in our array to match the output, and would have seen faster drops in efficiency. If we do this again, we will use SunPower again.
DJ Recon | Van Nuys, CA | 01/09/2023
Fell short every year and takes months for a service call.
Installation went fine but it was clear the first year that it wasn't producing near what they quoted. So much so that they came out and added more panels. That increased production but still fell short every year. They also told me I should never clean my panels, which i later learned wasn't true. Every time i cleaned them there was close to a 10% bump in production. But even with cleaning them every 3 months, i still never had a year of getting what was quoted. The biggest problem with them is two fold. 1. Their system doesn't notify you if it's offline. Mine was off for 6 months and i had no idea. I only learned it was off when i was using the app at work, comparing production to a friends system. 2. It took 3 MONTHS for them to send someone out to fix it, once notified. Very frustrating.
Mike Calcagno | Sun City, CA | 01/09/2023
Lousy Customer Service
Lost an inverter in the first week of November. Had a technician come out and verified that it did not work. He shut it down, reported it, and told me that he would install a new one when it arrived. It is now the 8th of January, and I only get a run around from the customer service people. I have been told since the middel of December, that they are waiting for approval to replace my inverter. This is a lease. There should be no need for an approval. Just replace it. Case #03012892 fyi, I am entering 1 in the box below because I don't know my kw's.
Mark Sheinbaum | Redwood City, CA | 01/09/2023
Panels work great. Monitoring not so much.
Absolutely no problems with the panels. Electricity is generated as expected. Monitor stopped working and took literally months to replace. All is well now.
Disappointed | Carpinteria, CA | 01/02/2023
Go with telsa
The app is very glitchy especially on weekends. It freezes up and never know what the solar is producing. The cost savings mode only works 5-8 pm and not on weekends,my time of day use plan from SCE is form 4-9 pm. My friends went with Telsa and do not have these issues. My bad thinking going with a more expensive solar company would be better. Oh one last note you can no longer contact customer service on the phone over the weekends. And if you do call during the weekday get ready for a long wait and days for them to resolve any issue.
Dmitry | Ladera Ranch, CA | 12/17/2022
Good performance. Short waitlist
I own a system without batteries sience 2 months. The system was run from scratch for 2 months. Now (cold winter), my electricity bill+loan is less than my regular bill. Good news, because panels operate for 30...60% by max power depending on the weather (it’s normal situation )
der | Pennsville, NJ | 12/16/2022
All good
My sister and brother-in-law had SunPower do their solar system a year or so ago, and they were extremely satisfied. That is why we decided to go with Sea Bright (SunPower) installers. Very happy!
Dale Hassebrock | Peoria, AZ | 12/10/2022
I don't trust my monitor that I have on my phone.
I don't trust the usage and generation that I see on my phone app. When purchasing I wish the sales person would have told me more about battery back up and the fact that it would not produce if the electricity was off. My system is a 12.X kw, I have never seen it produce that much.
